Refund policy

At French Avenue, we want you to be completely satisfied with your purchase. However, due to the nature of our products, we follow a strict return and exchange policy to ensure quality, safety, and hygiene.

1. Return & Exchange Policy

1.1. No returns or exchanges are allowed on gifted items.
1.2. Only Unopened or unused items are eligible for return or refund.
1.3. Returns or exchanges will only be accepted in the case of valid reasons such as:-- Damaged product upon delivery
- Wrong item received
- Defective item

In these cases, the product may be replaced or refunded, based on availability and assessment.

2. Return Process

2.1. To initiate a return, please contact us within 48 hours of delivery through:

- Email: fwconnect@ghuroobnet.com

- WhatsApp:  +971 569921591

2.2. Our team may request clear photos or videos of the item to verify the issue.
2.3. If the return is approved, we will guide you through the next steps.

3. Refunds

3.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3.2. If approved, your refund will be processed to your original payment method within 7–10 business days.
3.3. Refund timelines may vary depending on your bank or payment provider.

4. Exchanges

We only replace items if they are found to be damaged or defective. To request an exchange for the same item, contact us via email or WhatsApp.

5. Important Notes

  • Return shipping costs (if any) are the customer’s responsibility.

  • Original shipping fees are non-refundable.

  • Sale items are not eligible for refunds.

  • Gift cards or gift credits will not be issued for returned gifted items.

📞 Need Help?

For any inquiries, feel free to:

- Location: Al Owais Business Tower, Office no: 806, 53, 24 Street, Al Sabkha, Deira, Dubai
- Email: fwconnect@ghuroobnet.com
- WhatsApp:  +971 569921591

- Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM